Community Engagement Manager

COMMUNITY ACTION AGAINST RAPE

(DBA “Signs of HOPE")

JOB TITLE: Community Engagement Manager

Reports To: Advocacy Director FLSA: FT Exempt

Effective: February 2025

Summary:

This position is responsible for supporting and training volunteers and staff within the organization. This includes scheduling Advocate University in collaboration with the Volunteer and Hotline Coordinator and other leadership team members; scheduling and support of required ongoing and continuing education for staff and volunteers, including sharing of webinars and other learning opportunities with staff and volunteers. In addition, this position will assist with the coordination of external engagement and outreach opportunities to promote organizational services and expand organizational reach through outreach events and tabling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Management and coordination of staff and current and future volunteers regarding applications, interviews, Advocate University, and ongoing training opportunities

• Collect and share information on webinars, community trainings, and other opportunities with staff and volunteers.

• Coordinate and lead Advocate University including grading and final examinations of all participants.

• Assist with data management via Collaborate as well as collection of data.

• Coordinate requests for organization participation in outreach and tabling events, through use of volunteers and staff.

SUPERVISORY RESPONSIBILITIES:

This position will be responsible for the management of Community Engagement staff, contractors, and volunteers.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

§ Analytical - Synthesizes complex or diverse information; Collects and researches community resources and best practices and state-of-the-practice information on volunteer recruitment, training, and retention; Uses intuition and experience to complement resource knowledge.

§ Problem Solving - Identifies and resolves problems in a timely manner and assists volunteers in doing so; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

§ Project Management - Develops volunteer care plans; Coordinates projects and cases; Communicates changes and progress.

§ Use of Technology – Is able to utilize current volunteer management and training technologies to their best effect, including webinars, online volunteer management software, and other tools and techniques to recruit, engage, and communicate with volunteers.

Interpersonal

§ Client and Customer Service - Manages difficult or emotional volunteer, client, and customer situations; Responds promptly to needs; Is attuned to the specific needs of volunteers and keeps other agency staff and leadership informed and responsive.

§ Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Maintains excellent collaborative relationships with other SOH staff to assure smooth transitions for volunteers; Remains open to others' ideas and tries new things.

§ Oral and Written Communication - Able to communicate and understand volunteer management system and communication mechanisms; Responds well to questions; Participates in meetings; Writes clearly and informatively; Puts out excellent and error-free written work product; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.

Self-Management

§ Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.

§ Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

§ Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

§ Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

§ Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

§ Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' buy-in.

§ Assists with positioning the organization’s prevention messaging.

§ Develops, maintains, and supports many of the community ties of the Signs of HOPE with CCSD, funders, like-minded agencies, and other entities.

§ Tracks program-related data and provides data and narrative support for grant applications and grant reports.

QUALIFICATIONS:

To perform this job successfully, an individual must have the necessary knowledge, skills, and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

A Bachelor's degree from an accredited four-year college or university in business, human services, social work, or related field, or a minimum of four years of related work experience is required.

A minimum of two years experience in training and/or volunteer management is preferred. Ability to communicate fluently in English required. The ability to communicate in a second language is a plus.

COMPENSATION:

Salary range $47,000-$50,000

DOE

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, stand, and sit; reach with hands/arms and talk/hear. The employee is occasionally required to balance; stoop, kneel, and crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level and lighting in the work environment are usually moderate.