What are the responsibilities and job description for the Customer Service Representative position at Sika?
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.
Sika has offices in 103 countries with over 400 manufacturing facilities and more than 33,000 employees worldwide. With annual sales of CHF 11.24 billion in 2023, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.
Job Description
The core responsibility of this position is to be responsible for providing excellent customer service to current and future clients for our buildings and parking refurbishment team.
- Place and consolidate customer orders as well as arrange for delivery via customers’ preferences.
- Maintain updated pricing and enter all customer pricing into SAP for invoicing accuracy.
- Respond to the needs of the customer by phone or email quickly and accurately.
- Assist other customer service reps when needed.
- Communicate order status to customers quickly and accurately.
- Process RMAs, credits, and rebills within required timeframes.
- Attend regional meetings to increase relationships with sales personnel.
Qualifications
- Minimum 5 years of customer service experience
- Excellent computer skills, knowledge of SAP a plus
- Ability to work independently and make decisions
- Ability to effectively interact with customers and other departments
- Excellent organizational skills
Additional Information
Competitive Benefits: Health Insurance available day one, 401k with 5% company match, bonuses, year-end profit-sharing bonus, paid time off, and educational assistance.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.
Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
