Administration Specialist

Administration Specialist

Job Overview: The primary focus is to service all Long-Term Care policies including, but not limited to, policy changes, premium increases, overages and shortages and process intake files for new claims. Under the general supervision of the Administration Manager, perform work of moderate difficulty. Represent the Company as a service provider to all policy owners, agents, or anyone contacting the administration department.

Department Overview: Provide personalized service and product knowledge through correspondence to and from Long-Term Care customers, servicing agents, and business partners. Provide written and verbal responses to customer inquiries and policyowner administration requests originating from multiple channels such as telephone calls, correspondence, and e-mail. Promotes the value of Long-Term Care products and represents the company's mission and values. Deliver customer assistance in a friendly, personalized way that builds trustworthy, long lasting customer relationships.

Job Details

Starting Pay Rate: $19.50
Full Time or Part Time: Full-time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: Hybrid

Administrative:

• Process intake files by reviewing the information received for completeness, faxing/mailing requests for information, and forwarding information to Care Specialists/Claims.
• Calculate premium and process coverage changes involving policy benefits deletions/additions of covered persons.
• Process policy changes, premium increases, premium overages and shortages, return checks, and drafts.
• Study and learn policy requirements across different products and states.
• Review Standard Operating Procedures to ensure clear knowledge of correct processing.
• Report to and perform other work or projects as directed by the Administration Manager.

Inbound and Outbound Calls:

• Place outbound calls to insureds/facilities to follow up on information received.
• May receive inbound call as a result of outbound attempts.

Job Requirements

Required:

• High school diploma, GED, or any combination of education, professional training, or work experience that demonstrates ability to do the job.
• 1-2 years Administration experience
• Ability to research and logically consider details from many sources, and to bring them together to support a conclusion.
• Ability to accurately communicate in written format and verbally.
• Experience using mainframe computers and/or with PC applications such as MS Word or Outlook.
• Decision-making and problem-solving.
• Sharp math aptitude with general accounting.
• Establish and maintain effective working relationships.

Desired:

• IBM operational and data entry system knowledge.
• Understanding of past and present product codes, benefits, and premiums.
• Basic understanding of Long-Term Care programs.
• Current laws and regulations governing our business.