IT Service Desk Analyst

Are you looking to start your career with a great company? Do you want to learn more, do more? Want to work in a dynamic environment with an amazing team? Then I want to talk to you!

Who We Are:

Based in LaGrangeville, NY at Sky Acres Airport, Skygeek Logistics Inc, has served the aircraft community as well as the aviation industry at large for over fifty years.

Duties:

The Service Desk Analyst is responsible for the day-to-day operations of the Service Desk. This includes providing troubleshooting and problem resolution for users, resolving escalated issues, and working closely with the IT department to ensure that high quality customer service is provided.

Payrate: $55,000 - $60,000 per year.

After initial on-site training of up to 90 days, this will become a hybrid position requiring employee to be in onsite 2 to 3 days per week

Your Duties:

• Providing 1st, 2nd and third level Call Center support.
• Building, configuring, and deploying of all workstation assets across five locations/states.
• Utilizing advanced skills to analyzeand resolve technical issues and tasks, including setting up shared drives,mapping network drives, installing and updating software, and networktroubleshooting.
• Identifying, assessing, recording, resolving or escalating incidentsand service requests ensuring they are handled within an agreed time limit,within agreed processes and in a professional and customer sensitive manner.

Requirements:

• Bachelors degree in information technology or associateddiscipline from an accredited college or university preferred.
• 2 - 3 years working in Information Technology Service Deskenvironment.
  
• Working knowledge of Microsoft O/S, Office O365, and active directories.
• Willing to travel up to 25% of the time to other domestic locations.

.Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity Employer

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS

Protected Veteran Definitions

• 
  Disabled Veteran - one of the following:
  o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
  the receipt of military retired pay would be entitled to compensation) under laws administered by the
  Secretary of Veterans Affairs; or
  o a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veterans
  discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military,
  ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
  authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground,
  naval or air service, participated in a United States military operation for which an Armed Forces service medal
  was awarded pursuant to Executive Order 12985.