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Healthcare IT Service Desk Analyst - NYCTHERP

NavitsPartners
Wappingers Falls, NY Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/7/2025

Healthcare IT Service Desk Analyst

Job Summary :

Support healthcare professionals by resolving technical issues in a fast-paced, SLA-driven environment. Ensure seamless operation of hospital information systems while maintaining exceptional service standards.

Responsibilities :

  • Manage support requests and provide timely resolution of technical issues.
  • Maintain comprehensive documentation of activities and solutions.
  • Collaborate with stakeholders to troubleshoot and optimize system performance.
  • Handle system issues related to PACS, EPIC, and other hospital IT systems.

Qualifications :

  • Experience supporting radiologists or working in a hospital environment is required.
  • Familiarity with healthcare IT systems like IIS, HIS, and PACS.
  • Strong typing and documentation skills (40 WPM).

    • Background in service desk operations preferred.

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