Maintenance Lead Technician

Position Overview

This is highly responsible management work related to the Authority’s property management. The incumbent is responsible for the management of all activities related to the maintenance and improvement of their assigned property. Reporting to the Housing Property Manager, this position is responsible for maintenance, grounds care, and the general appearance and functionality of their property. Work assignments are received in the form of broad objectives and performance expectations with minimal direction in day-to-day operations. This position is responsible for supervising and directing the work of at least one full time maintenance employee. This position is a hands-on working maintenance position that will require maintenance and construction duties.

Duties and Responsibilities

The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the work load. The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.

1. Responsible for all aspects of the maintenance and physical improvement of the property or properties assigned.

2. Performs and/or supervises the performance of maintenance tasks including electrical, plumbing, carpentry, general repair, vacancy preparation, preventive maintenance and related disciplines.

3. Performs or supervises the performance of grounds care tasks including mowing, edging, trimming, fertilization, planting and transplanting as needed to maximize the curb appeal of various properties.

4. Manages or supervises the management of the work order tracking process including receiving and coding requests, dispatching work to subordinates, or referring work to contractors. Ensures that all work orders are completed and closed in a timely manner.

5. Tracks and monitors all regularly contracted work for the property. This may include grounds maintenance, painting, cleaning, vacancy preparation, pest control, or equipment maintenance. Signs off on all invoices related to contract work for the assigned property or properties.

6. Assesses charges to resident accounts for work outside of normal wear and tear in accordance with the dwelling lease. Ensures tenant maintenance charges are up-to-date with current material and labor costs.

7. Assists the Housing Managers with the management, receipt and completion of all work orders on the property. If applicable, notifies the office of the need for services or Asset Management Director with outside providers in accordance with established Procurement Policy. Ensures the completion of Emergency Work Orders within 24 hours and the timely management and completion of all other work orders received.

8. Assists the Housing Managers with the vacant unit turnaround function and ensures that units are ready for reoccupancy as quickly as possible.

9. Requisitions or purchases appropriate parts and materials for maintenance personnel on the site in accordance with the Authority’s procurement policy and/or materials management procedures and under the direction and guidance of the Procurement Specialist.

10. Assists the Housing Managers with the management and accounting of all work performed by site crews and all materials. Aids in the process of closing work orders.

11. Provides input for needed capital improvements on the assigned properties including items that are recurring in work orders. All areas of concerns shall be reported to the Public Housing Property Manager immediately.

12. Ensures the annual inspection of all units, buildings, site(s), etc. in accordance with the Uniform Physical Inspection Standards as issued by HUD or other protocol imposed by HUD, local code, or state regulations.

13. Under the direction of the Public Housing Property Manager this position may coordinate with outside professionals, outside contractors, and Authority personnel in the execution of construction work including the notification of residents, preparation of facilities, or the relocation of residents.

14. Represents the Authority on a daily basis on the site in accordance with established policies and procedures. Ensures that the Authority’s interests are protected at all times and communicates any issues to their assigned supervisor or the Asset Management Director.

15. Attends professional meetings and technical training sessions to ensure proficiency in the applicable trades.

16. Some weekend and after-hours work are required.

17. Other duties as assigned by the Executive Director, Asset Management Director, and/or Housing Manager.

Additional Management Responsibilities

This position is responsible for certain management duties that pertain to the operation or improvement of all agency programs and properties. These additional management responsibilities include, but are not limited to, the following.

1. Coordinates and manages all assigned personnel in accordance standard Housing Authority practice. Supervises and directs work of employees. Under the direction and guidance of the Public Housing Property Manager this position may be responsible for making out maintenance employee schedules and assigning on-call shifts.

2. Prepares periodic reporting related to overall property maintenance performance.

3. Provides support to the Housing Managers including reporting on work order completion, unit turnaround, or overall property performance.

Additional management duties may be assigned, as needed, to ensure the maximum performance of the programs and properties assigned.

Required Knowledge and Abilities

1. Knowledge of the structure, operations, policies, and procedures of a Public Housing Agency.

2. Knowledge of the vision, mission, and purposes of the Authority as established by the Board of Commissioners and the Executive Director.

3. Knowledge of current trends in effective property management and maintenance. Ability to proactively modify operational approach to maximize the performance of assigned properties.

4. Knowledge of the Authority’s facilities, including location, structure, and layout including associated utilities.

5. Knowledge of the Public Housing Assessment System and ability to apply standards to maximize the score of assigned properties and the agency as a whole.

6. Ability to plan, organize, and develop a variety of operational and management systems related to the position. Ability to orient other workers and to explain regulations, policies, procedures, or processes.

7. Ability to produce periodic reporting and provide clear and concise performance data to the Executive Director, including applicable recommendations for improvements.

8. Ability to present ideas and information in a clear and concise manner, both orally and in writing.

9. Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

Performance Standards

Performance standards are provided to help facilitate the periodic evaluation of the degree to which the employee meets the requirements of the job. The performance standards below represent examples and are in no way all inclusive. The Authority reserves the right to add or change performance standards through a modification of the position description, a supplemental performance evaluation tool, or written or verbal communication between the employee and their supervisor or the PHA Executive Director. Achieving the performance standards in no way guarantees a change in compensation and does not supersede or affect the at-will relationship between the employer and employee. Examples of performance standards for this position include, but are not limited to, the following:

1. Ensures that the vacancy rate for their property remains below 2% of units available for rent.

2. Ensures that units are turned around for reoccupancy within an average of one (1) calendar day per bedroom.

3. Ensures the completion or abatement of all emergency work orders within 24 hours of receipt.

4. Ensures the completion of all other work orders within 10 calendar days of receipt.

5. Ensures that all units are inspected at least annually in accordance with the Uniform Physical Condition Standards (UPCS). Housing Managers will inspect but maintenance must repair/address all items that need attention.

Minimum Education, Training, and/or Experience

This position requires a high school diploma or GED. Preferred qualifications include graduation from an accredited college or technical school with a degree or certification in a related trade; a minimum of two years’ experience supervising and/or maintaining multifamily rental property; or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. Regular attendance is required for this position.

Physical Requirements

This position is required to work in less than ideal conditions, including noise, high-traffic areas, rough terrain, and undeveloped areas. The incumbent must have the ability to access all portions of their assigned site during normal operation and during active construction or modernization. The incumbent must access all areas of a property including the attic, basement, or crawl space and must be able to work/inspect in wet, damp, hot, cold, or dusty places. Must be able to work while standing for extended periods of time. Must be able to lift up to 80lbs on occasion. Must be able to push, pull, carry, lift, crouch, and climb. Exposure to all types of weather, including extreme heat and cold. Manual dexterity sufficient to use hand tools and to paint is also a requirement.

Special Requirements

1. Possession of a valid Arkansas driver’s license.

2. Must be bondable.

3. Must pass a criminal background check

4. Must pass an alcohol and drug test

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call

Work Location: In person

Salary : $18 - $20