What are the responsibilities and job description for the Customer Service Agent position at Silver Airways, LLC?
Job Description
Job Description
Silver Airways currently provides more routes within Florida and the Bahamas than any other airline and we need you to be the face of our company in the eyes of our valued customers. As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more! This is a Part Time position.
Day-to-day Responsibilities :
- Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
- Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales, and closing out cash drawers / accounting functions
- Providing general customer assistance while complying with all safety procedures and station policies
- Providing accurate gate, flight arrival, and departure information, as well as answer general inquires
- Assist special needs passengers, resolve customer complaints, and other duties as delegated
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
- Communicate clearly and accurately with customers as well as ground and aircraft personnel
- Conduct other duties as assigned
Minimum and Preferred Requirements :
Education and Experience :
Physical Requirements :
Silver Airways offers travel benefits with our airline and more!
Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in a fair and equitable manner in all aspects of employment, including, but not limited to : recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE / VETERANS / DISABLED
