What are the responsibilities and job description for the Customer Service Ambassador position at Silver Cross Hospital and Medical Centers?
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Summary: Greets, welcomes, directs and escorts patients and visitors at the Hospital lobbies (including Emergency Room Lobby). Displays knowledge of hospital and area locations and offers support for staff and visitors. Assists with wheelchair transport. Position will include evening and weekend hours. Requirements: High school diploma or equivalent. Minimum of 1 year service ambassador and/or hospitality experience required. Bi-lingual (Spanish) a plus. Basic computer skills required; Meditech experience preferred. Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations. Must have the ability to stand for long periods of time and assist with wheelchair transport of patients. This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays. Work Shift Details: Afternoons, Evenings and Weekends including Saturday and Sunday 8 to 430 Thursday Department: GUEST & VOLUNTEER SERVICES INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross
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