What are the responsibilities and job description for the Customer Service Ambassador Registry position at Silver Cross Hospital?
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.
Position Summary: Greets, welcomes, directs and escorts patients and visitors at the Hospital lobbies (including Emergency Room Lobby). Displays knowledge of hospital and area locations and offers support for staff and visitors. Assists with wheelchair transport. Position will include evening and weekend hours.
Essential Duties and Responsibilities:
- Customer Service representative in the lobby areas
- Displays knowledge of hospital and area locations
- Offers support and knowledge for staff and visitors
- Must be able to assist with wheelchair transport of patients
- Must be able to physically assist patients into and out of a vehicle as needed.
- Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
- Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Required Qualifications:
Education and Training:
- High school diploma or equivalent preferred.
- Minimum of 1 year service ambassador and/or hospitality experience required.
- Bi-lingual (Spanish) a plus.
- Basic computer skills required; Meditech experience preferred.
- Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations.
- Must have the ability to stand for long periods of time and assist with wheelchair transport of patients.
- This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays.
Work Shift Details:
Various, Every Saturday 4:30pm- midnight EDThursday 4:30pm-7:00pm outpatient
Department:
GUEST & VOLUNTEER SERVICES
Benefits for You
At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:
- Medical, Dental and Vision plans
- Life Insurance
- Flexible Spending Account
- Other voluntary benefit plans
- PTO and Sick time
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement
Silver Cross Management Services Org. - Premier Suburban Medical Group benefits offered to Full-time and Part-time employees include:
- Medical, Dental and Vision plans
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- Other Voluntary benefit plans
- PTO bank
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement
Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.
The expected pay for this position is listed below:
$16.63 - $16.63
The final offered salary will take several factors into consideration, including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
Salary : $17
