Silver Dollar City - Marketing, Group Sales Reservation Agent (Year-Round)

This is a Year-Round Position. Resume is required with application.

Job Summary:

As a Group Sales Reservation Agent, you will be at the forefront of delivering exceptional customer service to individuals and groups seeking to host events at Silver Dollar City’s family of attractions. In this role, you'll engage with guests through inbound calls and emails, providing detailed information and helping secure bookings for our third-party partners and a variety of group outings, including family reunions, corporate events, student and youth groups, tours, and more. You will also proactively reach out to current and past group clients through outbound calls, offering personalized recommendations and cross-selling additional experiences such as park and cruise packages to enhance their visit.

Your ability to manage client accounts, navigate spreadsheets, and efficiently enter data is crucial. Excellent computer, phone, and organizational skills are a must. While the role includes office tasks such as booking and account management, it also offers the opportunity to be actively involved in special events. You might find yourself greeting guests on-site during our busiest event days, ensuring a smooth experience for everyone involved.

The ideal candidate will be a proactive multitasker who thrives in a dynamic environment, aligning with our company’s commitment to providing top-notch service across all touchpoints. As a key part of our Group Sales team, you’ll collaborate with various departments to ensure each client’s needs are met with precision and care. If you’re a detail-oriented, customer-focused individual with strong communication and organizational skills, we’d love to hear from you.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Responsibilities:

• Strive to exceed guest expectations, delivering memorable customer service while booking groups for all Silver Dollar City Attractions.
• Foster teamwork, supporting hosts across various departments to ensure our guests make memories worth repeating.
• Provide support and collaboration with Group Sales Managers/Coordinators.
• Embrace and promote existing and new marketing initiatives for all group markets.
• Representing our brand with sincerity and enthusiasm by cross-promoting properties and added-value products.
• Maintain daily communication with third-party partners, existing accounts, and prospective groups.
• Identify future leads and communicate potential opportunities with Sales Managers.
• Respond to client inquiries in a prompt and timely manner.
• Communicate accurate pricing via proposals and contracts while maintaining clear internal and external communication.
• Maintain an in-depth understanding of Parks and Showboat facilities to effectively communicate the full brand experience to clients.
• Stay updated on product changes to ensure an accurate representation of the attractions.
• Utilize internal sales systems for group reservations, tracking, and reporting.
• Assist with reports, data entry, and special projects when called upon.
• Participate in department meetings and contribute to the company’s core culture initiatives.

Required Skills/Abilities:

• Dedicated to continuous self-improvement and team growth.
• Proactively identifies and celebrates positive moments, achievements, and small wins with a mindset of gratitude.
• Applies strong professional judgment to resolve customer needs while adhering to company policies.
• Maintains a friendly, positive, and professional demeanor when interacting with clients, colleagues, and guests.
• Demonstrates excellent communication skills with a customer-focused attitude.
• Upholds professionalism under pressure, effectively managing multiple projects and adapting to changing priorities.
• Self-motivated and disciplined in working independently while prioritizing tasks efficiently.
• Ability to maintain confidentiality and exhibit sound judgment with sensitive information.
• Brings strong problem-solving skills and a cooperative, team-oriented attitude.
• Highly organized with strong attention to detail, ensuring accuracy in client communications, sales activities, and timely reporting.

Required Experience:

• Must be at least 18 years of age
• Prefer 2-5 years’ experience in the service or hospitality industry
• Prefer proven sales experience in hospitality, retail, telemarketing, or sales-related fields, with the ability to perform responsibilities in a fast-paced
• environment.
• Experience with common office software such as Microsoft Windows, Microsoft Office, Excel, Outlook, etc.
• Proven ability to work with others in a call center environment.
• Stable work history with a focus on exceeding guest expectations and sales goals.
• Experience in maintaining strong client relationships via written and oral communication.
• Ability to work effectively with internal teams to execute special projects and duties as assigned.
• Must successfully pass a background check and drug test.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in varying conditions, including confined spaces and outdoor environments.
• Frequent communication, both in person and via phone, to support ongoing sales activities and customer inquiries.
• Occasionally work flexible schedules that meet the needs of our customers, including weekends, dependent on the needs of an event or seasonal business.
• Physical demands include the ability to move around the worksite, including climbing stairs, bending, and lifting 5-20 pounds.

Work Environment:

A group sales reservation agent works primarily indoors, with occasional outdoor tasks. The role involves exposure to various weather conditions, uneven terrain, and moderate noise levels. Agents use office tools like fax machines, printers, phones, computers, and others, requiring precision and adherence to safety protocols. Work includes collaboration with team members and mentors.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates)
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
• Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner
• See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits

Equal Opportunity Employer/ Disabled/ Veterans