What are the responsibilities and job description for the Admissions Representative position at Silver Hill Hospital?
The Admissions Representative engages clients with warmth, hospitality, and professionalism as they seek to access care at Silver Hill Hospital. The Admissions Representative works with internal team to create a seamless, high-quality patient experience. This position will report to the Director of Admissions Operations.
Duties/Responsibilities:
- Answers live calls in a timely and professional manner, responding immediately to service and referral inquiries.
- Processes and enters information faxed from other facilities into appropriate computer systems (e.g. Salesforce)
- Provide exceptional customer service by listening and responding to patient requests and building rapport with patients, their family members, and clinical professionals.
- Effectively communicate SHH programming, cost, and appropriate needed information to potential patients/families/referral sources
- Gathers and analyzes patient information to make appropriate referrals to the Admissions Coordinator team.
- Maintains a working knowledge of behavioral health disorders and their treatments and the continuum of care offered across SHH programs.
- Exhibits critical thinking skills to evaluate patient information and determine best next step within Silver Hill.
- Completely and accurately collects and records client information in the customer relationship management system, Salesforce.
- Preform/complete other projects and/or duties as needed to further the mission of the department and meet department needs
Required Skills/Abilities:
- Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
- Basic computer skills (Microsoft Office applications)
Education and Experience:
- Associates Degree, or equivalent customer service experience
- Experience working in mental health setting
- Previous call center/customer service experience is required.
- Experience with electronic medical records a plus
- Experience with Salesforce is a plus
Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline, and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant can handle the job requirements. Employment decisions will be based on merit, qualifications, and abilities.
