What are the responsibilities and job description for the Packer/Customer Service position at Silver Needle?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our clients. If you have a passion for helping others and possess strong communication skills, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Assist customers in troubleshooting issues and resolving complaints.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their satisfaction and gather feedback.
- Stay updated on product knowledge and company policies.
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Strong interpersonal skills with a focus on customer satisfaction.
- Ability to handle difficult situations with professionalism and empathy.
- Previous experience in customer service is preferred but not required.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $22.27 - $23.49 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Signing bonus
Work Location: In person
Salary : $22 - $23
