Server

GENERAL SUMMARY:

The Server is responsible for serving the members and guests in the dining areas. Servers are also responsible for back work required to maintain the dining experience, including cleaning, wrapping silverware, machine cleaning, etc.

PRINCIPLE DUTIES

Essential Job Duties:

• To take orders, serve members and guests in the dining areas drinks & food.
• To ensure an excellent member dining experience follow standards set forth by the dining manager, Executive Chef, and General manager.
• Stock server side stations with polished glasses, bread and butter plates, coffee saucers and coffee cups at the beginning and end of each shift.
• Assist with dish cleaning and stocking as needed.
• Other duties as assigned.
• Walking standing for extended periods of time, up to 3 hours uninterrupted.
• Must be able to lift and carry up to 25lbs alone or 50 lbs. assisted

Other Duties:

• Assist in maintaining a high level of customer service for our member and their guests.
• Assist in dishwashing and distribution of clean dishes if needed.
• Maintain safe and sanitary conditions in the work areas.
• Maintains acceptable standards of personal hygiene and complies with department dress codes.
• Completes all assigned cleaning tasks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned supervisor.

HOSPITALITY FOCUS:

Jubilation fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with members, co-workers, and guests:

• We greet everyone we encounter warmly, by name and with a smile.
• We are courteous to everyone we meet.
• We strive to anticipate unexpressed needs and deliver on the unexpected.
• We listen and respond in a timely manner. We own requests until they’re resolved
• We accept personal accountability and expect the same from others
• We value diversity and see how it enhances our team.
• We make personalize our service delivery in a way that makes people feel welcomed and special.
• We ask “Is there anything else I can do for you?”
• We are professional in attitude, conduct, and are always in uniform ready to serve.
• We know it’s paying attention to the little things in service delivery that make all the difference. We do this knowing it adds to the jubilation mystique

WELLNESS FOCUS:

Jubilation employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

• Ability to understand and follow instructions in English and communicate effectively.
• Ability to work in close cooperation with residents, guests, visitors, families, supervisors and peers. Requires courtesy, tact and graciousness.

Physical Requirements/Working Conditions:

Works indoors, must be able to stand/walk for 100% of the work day; must be able to lift and carry up to 20lbs. independently; must be able to push and pull bus carts weighing up to 50lbs. independently; but be able to bend, stoop, reach and balance frequently throughout the work day. Must be able to see, hear and speak.