Surveillance Manager

Position Summary:

This position assists in the management and direction of the Silver Reef Casino Resort surveillance department. Organizes routine random surveillances and audits surveillance as required. This position ensures compliance with all Lummi, Federal, State and Local gaming requirements.

QUALIFICATIONS: (Include equipment knowledge/use)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position has supervisory/management responsibilities.

Education:

• High school graduate/GED required
• AA/AS preferred (i.e. law, finance, business administration, tribal governance or a related field)

Other Skills and Abilities:

• 5-7 years’ experience as compliance, surveillance, law enforcement or regulatory manager
• Proven and progressive leadership skills
• In-depth knowledge of the Indian Gaming industry’s standards and regulations including Lummi, Federal, State and Local ordinances
• Excellent knowledge of reporting procedures and record keeping
• A business acumen partnered with a dedication to legality, best practices and sovereignty
• Methodical and diligent; strong communication skills
• An analytical mind able to “see” the complexities of procedures and regulations

LICENSE REQUIREMENTS:

• Lummi Tribal Gaming License, Class III, as determined by the Lummi Tribal Gaming Agency (TGA)
• Valid WA Driver’s License or the ability to obtain within 30-45 days of hire

ESSENTIAL JOB FUNCTIONS:

• Assists with the oversight of SRCR’s Surveillance and Compliance efforts to include but not limited to:
• Supervising Surveillance Supervisors, Technician and Observers.
• Protecting the assets of the property (and stakeholders) by observing through closed circuit television all areas of the property covered by such equipment.
• Conducting observations of cheating, dishonesty, illegal or improper activity by customers or employees as well as any violation of rules and regulations of the Lummi Nation or governmental agencies must by recorded and maintained.
• Endorses the cultural values and business objectives, ethics and values of the Silver Reef Casino Resort and its stakeholders, the Lummi Nation.
• Operates a closed-circuit television (CCTV) system to monitor casino activities.
• Prepares reports and logs; properly secures video evidence.
• Presents evaluations of any observed illegal activity or policy violations to the proper departments.
• Adheres to all Lummi, Federal, State, Local and company laws/rules.
• Consistently demonstrates superior customer service skills to external and internal guests.
• Develops, plans and leads execution on initiatives to achieve continuous improvement in customer service and compliance.
• Assists with the development of compliance-related training (both development and delivery).
• Keep abreast of regulatory developments federally, state and local as well as evolving best practices.
• Prepare reports for property leadership, Lummi stakeholders and external regulatory bodies as appropriate.
• Other duties as assigned.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Constantly talking or hearing; standing; walking; sitting; using hands to finger; handling or feeling objects, tools or controls

• Constantly requires specific vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is frequently exposed to tobacco fumes
• Team members are occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration. May be exposed to various types of equipment and moving parts
• The noise level in the work environment is usually loud
• May be required to travel within the continental United States and Canada

In addition:

• Low light
• Long hours sitting, some standing,
• Noise level in the work environment is slight to moderate but may be on occasion, loud; will vary by shift and/or event.
• Casino’s environment may appear dark but contains various types of lighting including strobe, flashing, various colors, etc.

• May work outside in all weather conditions including extreme winds, rain, snow and heat
• Work may involve exposure to toxic/dangerous chemicals

Education:

• High school graduate/GED required
• AA/AS preferred (i.e. law, finance, business administration, tribal governance or a related field)

Other Skills and Abilities:

• 5-7 years’ experience as compliance, surveillance, law enforcement or regulatory manager
• Proven and progressive leadership skills
• In-depth knowledge of the Indian Gaming industry’s standards and regulations including Lummi, Federal, State and Local ordinances
• Excellent knowledge of reporting procedures and record keeping
• A business acumen partnered with a dedication to legality, best practices and sovereignty
• Methodical and diligent; strong communication skills
• An analytical mind able to “see” the complexities of procedures and regulations

LICENSE REQUIREMENTS:

• Lummi Tribal Gaming License, Class III, as determined by the Lummi Tribal Gaming Agency (TGA)
• Valid WA Driver’s License or the ability to obtain within 30-45 days of hire