Demo

Hotel Gift Shop Associate

SILVER REEF CASINO
FERNDALE, WA Full Time
POSTED ON 1/7/2025
AVAILABLE BEFORE 3/7/2025

Summary: 

Service all guests within the Gift Shop within the scope of selling product and accepting payment.

 

Qualifications: 

  • Excellent guest service/people skills, has the ability to communicate with all levels of team members and guests.
  • Knowledge of personal computer, typing, organizational skills; able to read, write and speak English.
  • Ability to use electronic equipment including adding machine and telephone.
  • Must have extremely outgoing and caring personality.
  • Six (6) months to one (1) year customer service experience. 

 

Licensing Requirements:

  • Class II Gaming License 

 

Essential Job Functions: 

  • Selling gift shop items
  • Assisting with inventory and ordering and presentation of goods
  • Keep area clean and tidy
  • Understand and properly communicate the benefits and privileges of the club card.
  • Answer clearly and understand all guest questions.
  • Recognizes frequent guests.
  • Recognize abusers of program and inform supervisor.
  • Monitor promotions and awards prizes.
  • Enters guest data into the computer.
  • Operates embosser-encoder and computer.
  • Makes necessary corrections concerning guest's information in the computer system.
  • Maintains contact with other departments.
  • Inform supervisor of all pertinent information that may affect the functioning of the club card booth.
  • Keep supervisor aware of supply needs.
  • Perform all other related duties as assigned. 

 

Physical/Mental Requirements:

  • Constantly concentrating, remembering, attention to and observing details.
  • Continuously standing for long periods of time; using eye/hand coordination; handling; wrist motion.
  • Accurately counting money and making change while maintaining a positive demeanor 

 

Working conditions: 

  • Works indoors in a climate-controlled environment.
  • Noise. some smoke; odors.
  • Working with others and independently.

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