Hotel Gift Shop Associate

Summary:

Service all guests within the Gift Shop within the scope of selling product and accepting payment.

Qualifications:

• Excellent guest service/people skills, has the ability to communicate with all levels of team members and guests.
• Knowledge of personal computer, typing, organizational skills; able to read, write and speak English.
• Ability to use electronic equipment including adding machine and telephone.
• Must have extremely outgoing and caring personality.
• Six (6) months to one (1) year customer service experience.

Licensing Requirements:

• Class II Gaming License

Essential Job Functions:

• Selling gift shop items
• Assisting with inventory and ordering and presentation of goods
• Keep area clean and tidy
• Understand and properly communicate the benefits and privileges of the club card.
• Answer clearly and understand all guest questions.
• Recognizes frequent guests.
• Recognize abusers of program and inform supervisor.
• Monitor promotions and awards prizes.
• Enters guest data into the computer.
• Operates embosser-encoder and computer.
• Makes necessary corrections concerning guest's information in the computer system.
• Maintains contact with other departments.
• Inform supervisor of all pertinent information that may affect the functioning of the club card booth.
• Keep supervisor aware of supply needs.
• Perform all other related duties as assigned.

Physical/Mental Requirements:

• Constantly concentrating, remembering, attention to and observing details.
• Continuously standing for long periods of time; using eye/hand coordination; handling; wrist motion.
• Accurately counting money and making change while maintaining a positive demeanor

Working conditions:

• Works indoors in a climate-controlled environment.
• Noise. some smoke; odors.
• Working with others and independently.

Qualifications:

• Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.
• Knowledge of personal computer, typing, organizational skills, read, write and speak English.
• Ability to use electronic equipment including adding machine and telephone.
• Must have extremely outgoing and caring personality.
• Six (6) months to one (1) year customer service experience.