What are the responsibilities and job description for the Casino Host position at Silver Slipper Casino & Hotel?
Responsible for the maintenance of current database guests by providing exceptional guest service to maintain and cultivate relationships, increase trip frequency and guest loyalty. Ensure guest retention and repeat business through telemarketing, written correspondence, direct contact and participation in • Exemplary guest service; • Be available to guests on the casino floor to generate new member sign ups, increase rated play and attend to guests’ needs and special requests; • Issue complimentary services consistent with company guidelines; • Ensure accurate rating and monitoring of a guest’s gaming activity; • Assist the guest with in obtaining check cashing privileges or a credit line; • Update a guest’s account with current information as necessary; • Arrange transportation for qualified casino guests when necessary; • Responsible for all VIP events sponsored by the Casino Host Department in conjunction with the Marketing Department; • Represents the Casino in a professional and friendly manner with a “guest first” approach; • Recommend programs to increase the guest base; • Participate in telemarketing and direct mail campaigns targeting guest for VIP event invitation, inactivity and general guest maintenance; • Meet or exceed host performance objectives, including but not limited to new Player Services enrollments and reactivation of inactive guests; • Expands guest account base through continuous communication and personal contact with our casino guests, instructs all casino guests on the importance of using their Players Club card; • Utilizes the Konami Player tracking database and other information sources to identify quality players; • Represent Casino at special events, both in-house and out; • Other reasonable duties as assigned.
