What are the responsibilities and job description for the Service Writer position at SILVER STAR AUTOMOTIVE?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while managing their automotive service needs. This role requires a strong understanding of automotive services, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities
- Greet customers in a friendly and professional manner upon arrival.
- Assess customer needs and provide accurate estimates for services required, including oil changes, brake repairs, and tire services.
- Coordinate with technicians to ensure timely completion of services and communicate any updates or changes to customers.
- Maintain detailed records of customer interactions, service requests, and vehicle history.
- Provide recommendations for additional services based on vehicle condition and manufacturer guidelines.
- Handle customer inquiries and resolve any issues or concerns promptly.
- Promote services and products to enhance customer satisfaction and loyalty.
- Ensure the service area is organized and that all tools and equipment are maintained properly.
Qualifications
- Previous experience in auto service management or automotive sales is preferred.
- Strong background in customer service with excellent communication skills.
- Knowledge of automotive service processes including tire service, oil changes, brake repairs, and air brake systems.
- Familiarity with auto estimating practices and dealership operations is a plus.
- Ability to work effectively in a team-oriented environment while managing multiple tasks simultaneously.
- Detail-oriented with strong organizational skills to maintain accurate records.
- A passion for the automotive industry and a commitment to providing outstanding customer experiences.
Join our team as a Service Writer where your expertise will contribute to delivering top-notch automotive services while ensuring customer satisfaction!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Gardnerville, NV 89410 (Required)
Ability to Relocate:
- Gardnerville, NV 89410: Relocate before starting work (Required)
Work Location: In person
Salary : $20