Network Technician I

General Summary:   

Perform highly skilled duties related to installation, configuration, operation, security and troubleshooting of advanced routed and switched LAN/WAN networks within the Access Network. Provide advanced technical support services and training to internal and external customers.

Essential Job Functions / Certifications:  

·         As required, Install CO, OSP, and CPE according to engineered work orders or service orders in compliance with RUS and NEC standards.

·         Provide escalated support for trouble tickets and service orders.

·         Direct ownership of the ticket monitor for internal orders and workflows of Network Support

·         Provision & test Ethernet special circuits from the regional router to customer dmarc.

·         Turn-up and test provisioning of Network Elements to include DLC’s, switches, routers, servers, firewalls, and cloud-based deployments.

·         Utilize real time software tools in monitoring the performance of network equipment within the Silver Star network, respond with urgency in resolving current or potential failures.

·         Performs firmware and software upgrades as needed within the internal / external network to maintain supported configurations

·         Perform applicable backups and data integrity checks of provisioning/operational data.

·         Provision and document static IPv4 / IPv6. Monitor usage and ensure no discrepancies between IPAM, Router, and billing software

·         A working knowledge of the OSI model, TCP/IP and networking skill is required.

·         Responds to security notifications/incidents and takes appropriate action to isolate and eliminate all threats to servers and network elements.

·         Stay educated through industry resources on known security threats, vulnerabilities, ransomware, exploits, and others to mitigate risk to the company.

·         Ability to provide after hours support on a rotational on-call basis and to work off-hours as needed.

·         Actively participate in a team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.

·         Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.

·         Proven analytical skills, work requires continual attention to detail.  Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

·         Follow proper procedures for investigating Acceptable Use Policy violations or other legal inquiries.

·         Keep all central offices and remote offices clean and free of clutter and trash.

·         Keep accurate documentation and complete necessary paperwork.

·         Ability to perform the duties of the Installation & Repair Technician

·         Ride for the brand, and do your part to achieve personal, department, and company goals.

·         Other duties as assigned.

·         Cisco Certified Entry Networking Technician (CCENT) certification or equivalent is required.

·         A low voltage technician license is preferred, must be able to attain within 2 years of employment. 

Minimum Education Requirements:

·         An associate degree in information technology or related certifications and equivalent years of experience is acceptable; or the combination of education and experience that enables performance of all aspects of the position. Four years’ experience in telephony or networking installation and maintenance is required.

·         Ability to hold a valid Wyoming or Idaho Driver’s License.

Working Conditions:

Work generally will be accomplished in an office setting.  Some travel may be required. Work hours are generally 20-40 hours per week depending on classification.  

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.