What are the responsibilities and job description for the Spa Concierge position at Silverado Resort?
SALARY RANGE: $19.00 - $20.00 per hour. The Spa Concierge is responsible for providing a unique and outstanding spa experience for our members and guests. The individual is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Check guests and members in and out: assist with locker areas when needed.
- Process transactions for all events, guest fees, membership fees, dues, etc.
- Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
- Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
- Must be able to assist guests in the retail area.
- Arrange for all spa appointments for ala carte services/activities and packages.
- Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
- Assist guests and members with selecting appropriate treatments.
- Ensure facility is prepared for proper opening and closing each day.
- Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
- Provide Spa tours as necessary.
- Perform other duties as requested by management.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- 1-year experience in a spa or related field preferred.
- 1-year retail experience preferred.
Work Conditions and Schedule
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to bend, stoop or reach as needed.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Salary : $19 - $20
