IT Support Technician II

Introduction to Silverado

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding – and more importantly really caring about – the client’s goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed setting.

Summary

Reporting to the Technical Services Team Lead, the IT Technician II is responsible for installing, maintaining, testing, and repairing systems and networks. This role requires intermediate technical knowledge to implement and support IT initiatives. The IT Technician II provides technical support and resolves problems of moderate complexity, while assisting users and departments in determining their information systems needs and implementing requests or proposals.

Duties and Responsibilities

• Provide general problem-solving and assistance on diverse software applications and hardware systems for Silverado staff and clients.

• Perform various technical assistance and maintenance duties, including maintaining and updating record-keeping systems, documenting projects, and writing user instructions.

• Perform moderately advanced system support, maintenance, and testing for system upkeep, troubleshooting, and resolving moderately complex hardware, software, and network issues.

• Participate in reviewing, evaluating, and recommending solutions related to hardware and software acquisitions or network updates.

• Assist with research and development initiatives and the implementation of new technologies.

• Serve as a project member on technology projects of moderate scope and impact, with the potential to assist on projects with larger organizational impact.

• Perform the installation, configuration, and maintenance of computers, workstations, and related equipment.

• Maintain current knowledge of technology, equipment, and systems.

• Perform miscellaneous job-related duties as assigned.

 Tools and Software preferred experience with:

• ConnectWise Manage
• ConnectWise Automate
• ConnectWise Control
• Cisco Duo Mobile
• Microsoft 365 applications and administration
• Microsoft Partner Center
• SonicWall
• ITGlue
• Liongard

Education and Experience

• High School Diploma or GED required
• 2 years of Tier 2 service desk experience, or equivalent track record with proven skillset
• IT-related degree and/or certifications recommended (CompTIA, Microsoft, or equivalent)
• Preferred Certifications:
• Security
• Network
• Microsoft Azure Administrator Associate
• Strong leadership and mentorship skills
• Demonstrate a high level of verbal and written communication skills
• Uphold the leadership and management principles based on Silverado’s core values

Physical Requirements

·      May be required to lift up to 50lbs

·      The ability to sit and stand for extended periods; occasional crouching and stooping may be required

·      Required to work in an office environment, or from home depending on certain circumstances

·      Health Care Plan, partially subsidized by Silverado (Medical, Dental, & Vision)

·      Matching 401k Retirement Plan

·      Flexible Paid Time Off (Vacation, Sick, & Public Holidays)

·      Company Paid Life Insurance

·      Group Rates for Critical Illness Insurance, Individual Life Insurance, Disability Income Insurance, Accident Insurance

·      Paid Training & Development

·      Hybrid Office Model

·      Inclusive Company Culture