What are the responsibilities and job description for the Call Center Operations Manager position at SilverSearch, Inc.?
SilverSearch, Inc. seeks a dynamic Project Manager with expertise in call center operations and technology specifically IVR to drive strategic growth.
As a key member of our team, you will be responsible for partnering with business leaders to refine and maximize system performance, translating business needs into technical solutions, driving adoption, and ensuring systems meet operational goals.
With your experience in IT & Technology Acumen and Call Center Expertise, you will develop strong partnerships to see projects through to success and foster a culture of collaboration and innovation.
What We Offer:
Competitive compensation package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Overview of Job Requirements:
Key Responsibilities:
Call Center Expertise: Partner with business leaders to refine and maximize system performance
IT & Technology Acumen: Translate business needs into technical solutions
Change Management & Stakeholder Engagement: Drive adoption and ensure systems meet operational goals
End-to-End Program Execution: Lead initiatives from start to finish
Strategic Vision: Foster a culture of collaboration and innovation
