Digital Project Manager

Digital Project Manager - Please no C2C inquiries

Position Summary:

We are seeking a Digital Project Manager with 8-10 years of project management experience to lead cross-functional initiatives in a hybrid Waterfall/Agile environment. This role focuses on managing complex digital projects, collaborating across teams, and driving customer-centric solutions.

Key Responsibilities:

1. Plan and Execute Projects:

• Develop project plans, roadmaps, and objectives to guide teams effectively.

2. Coordinate Across Teams:

• Work with marketing, eCommerce, UX/UI, content, and technical teams to align on goals and priorities.

3. Monitor and Mitigate Risks:

• Track milestones, report on project health, and address risks proactively.

4. Lead Customer-Centric Campaigns:

• Drive initiatives that improve demand generation, customer journeys, and loyalty programs.

5. Optimize Digital Platforms:

• Ensure websites and eCommerce platforms are updated, optimized, and aligned with business initiatives.

Sample Projects:

1. Product Campaigns:

• Manage the launch of new product pages, aligning timelines with marketing efforts to drive engagement.

2. Loyalty Program Enhancements:

• Implement workflows, track customer journeys, and launch promotions to increase retention.

3. Demand Generation:

• Optimize websites, email, and SMS channels to boost lead generation and conversions.

4. Customer Journey Optimization:

• Refine user flows and reduce drop-offs by collaborating with UX/UI and analytics teams.

5. eCommerce Updates:

• Lead enhancements to improve product discoverability, payment options, and mobile usability.

Requirements:

• Experience managing complex projects in hybrid methodologies (Waterfall/Agile).
• Strong organizational and problem-solving skills.
• Familiarity with digital marketing strategies, eCommerce platforms, and customer engagement best practices.
• Proficiency in project management tools (e.g., Trello, Confluence) and creating documentation (workflows, RACIs, etc.).