What are the responsibilities and job description for the Senior Project Manager position at SilverSearch, Inc.?
Our client is seeking a dynamic Project Manager with expertise in call center operations and technology specifically IVR. If you have a strategic mindset, strong project and program management skills, and a consultative approach to driving change, this could be the perfect opportunity for you!
What We’re Looking For :
Call Center Expertise : Deep understanding of call center operations and technology, with the ability to partner with the business to refine and maximize system performance.
IT & Technology Acumen : Experience working with call center technology and the ability to translate business needs into technical solutions.
Change Management & Stakeholder Engagement : Proven ability to work closely with business leaders, drive adoption, and ensure systems meet operational goals.
End-to-End Program Execution : Ability to lead initiatives from start to finish, gain business buy-in, and develop strong partnerships to see projects through to success.
Strategic Vision : A forward-thinking approach to improving and optimizing call center technology and processes.
If this sounds like you—or someone you know—reach out today!
