What are the responsibilities and job description for the Senior Project Manager position at SilverSearch, Inc.?
**Project Manager - Call Center Operations & Technology**
We are seeking a dynamic and experienced Project Manager with expertise in call center operations and technology, specifically IVR. If you have a strategic mindset, strong project and program management skills, and a consultative approach to driving change, this could be the perfect opportunity for you.
Key Responsibilities:
- Call Center Expertise: Partner with the business to refine and maximize system performance, leveraging deep understanding of call center operations and technology.
- IT & Technology Acumen: Translate business needs into technical solutions using experience working with call center technology.
- Change Management & Stakeholder Engagement: Work closely with business leaders to drive adoption and ensure systems meet operational goals.
- End-to-End Program Execution: Lead initiatives from start to finish, gain business buy-in, and develop strong partnerships to see projects through to success.
- Strategic Vision: Develop a forward-thinking approach to improving and optimizing call center technology and processes.
We are looking for a talented individual who can lead our team and drive results. If this sounds like you—or someone you know—reach out today.
