What are the responsibilities and job description for the VIP SERVICES COORDINATOR position at Silverton Casino Llc?
General Summary of Job Duties:
The VIP Services Coordinator supporting Executive Casino Hosts and Casino Hosts is a key role within the VIP services department, they are responsible for providing comprehensive support to the Host team in delivering exception service to high-value guests. This position requires a combination of administrative skills, customer service expertise, and a deep understanding of the needs and preferences of VIP clientele. The primary objective is to ensure smooth operations and seamless coordination to enhance the overall VIP experience and foster long-term guest loyalty.
Principle Responsibilities and Duties:
- Provide personalized service for our VIP Casino guests through phone and email.
- Assist Player Development with room reservations, transportation requests, show tickets, amenities, and pool reservations.
- Responsible for confirming upcoming guest reservations.
- Support the Host team in updating guest preferences with the OPTX system when arranging special requests for guests.
- Effectively oversees all casino rooms and suites. Ensuring continuous communication with the Hotel and Revenue Management team.
- Ensures ongoing communication with the hotel front desk operations and other departments as necessary to uphold aligned and exceptional guest service.
- Assist with maintaining the Special Event reservations and bookings.
- Post high-end complimentary to guest folios (i.e. outside tickets).
- Managing all concierge requests from our casino guests and Player Development department.
- Assist in the execution of casino events, including slot tournaments and Player Development events.
- Run reports as requested by the PD Leader.
General Job Responsibilities and Duties:
- Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Managers.
- Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance on all scheduled shifts is considered an essential function of the job.
- Arriving on time for all scheduled shifts is considered an essential function of the job.
- Other duties as assigned.
