What are the responsibilities and job description for the IAM Operations Manager position at Simeio?
Simeio is a global identity and access management service provider focused on protecting organizations key data and access requirements to business-critical systems and applications.
Simeio provides services such as Access Management, IGA, PAM & CIAM plus our wider service offerings include support, upgrades, governance and application onboarding.
The Opportunity:
IAM Operation Manager team is a crucial part of Simeio. Ability to work independently, adapt quickly, Communicate the requirements and Design directly with Customers, and maintain a positive attitude. You will be responsible for monitoring and supporting daily IAM operations and contributing to long-term strategy and architecture. You will work closely with other team members and manage incident queue for IAM, handling escalations promptly while meeting SLA’s. You will work in an environment that is collaborative, innovative, fun, and build relationships.
The Role:
This position involves implementing IAM policies, managing user roles, and ensuring compliance with security regulations.
Job description:
- Strong hands-on experience in End to End Project Execution - Kick-Off, Initiation, Execution, Stabilization, Transition, Project Closure.
- Drive G2G Initiatives to stabilize accounts and deliver value services.
- People Management
- Resource Forecasting & Management
- Transitioning and Operations Management
- Building client relationships to understand and align services as per the customer road map.
- Escalation management.
- Resource Mobilization and Skill Mapping to meet Project requirements & Capability planning.
- Ensure Smooth transition and foreseeing risks with appropriate mitigation plans
Responsible for generating revenue by delivering exceptional services which opens the platform for Customer road map planning. - Managing changes in project scope with the client and with the project team.
Maintaining project artefacts (Estimation & GOM, Initiation Reports, Project Plan, Risk log, etc). - Reporting Weekly Project Stats & Monthly Quantitative Project Management Metrics reports to Stake Holders.
- Steer the project in line with Organizational goals w.r.t Audits.
- Responsible for SLA, C-Sat and Productivity Matrix.
- Analyzing metrics and status reports to uncover trends & deviations and working with project team members to develop corrective action plans.
- Prepare, maintain and submit clear & concise activity/progress reports and time recording/management reports in accordance with published procedures.
- Communicating to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
- Hiring - Screening and project Fitments
- Capability Planning - Assess people capabilities and plan to upskill and skill gap needs as per Org requirements
- Resourcing - Assessing Resource Skillset/Utilization
- Mentoring - Organizing OJT for Project fresher’s and assigning mentors
- Scheduling - Shift, Leaves and Holidays scheduling for Team Members Managing and execution experience in the full development lifecycle (SDLC)
- Risk & Issues Management
- People Management
- Escalation Management
- Client exposure / Stakeholder Management
- Project financials handling
- Leadership qualities
- Communication skills
- Negotiation Skills
- ITIL Skills
- Attitude
- Learning Agility
- Operations Tracking & Metrics
- Relevant Certifications
- Tools (MS Project, Powerpoint, Excel..)
About Simeio
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.
Thank you
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or 1 404-882-3700.
