Customer Service/Inside Sales Representative

Job Title: Customer Service/Inside Sales Representative
Department: Sales
Reports To: Inside Sales/Customer Service Manager

FLSA Status: Salaried, non exempt

SUMMARY: To focus on creating and maintaining superior customer service, both externally and internally by processing orders for SIMONA products received from customers via scan, telephone, fax, E-mail or from company employees by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Processes incoming orders to customer order specifications, relays all change promptly and receives customer confirmation, and addresses concerns until customer satisfaction is fully achieved.

Interfaces with multiple internal departments and outside sales, providing customer-order quotes, ship dates and order status information.

Uses product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.

Maintains daily “open order” report to monitor sales status and provide feedback to sales and management.

Expedites orders as needed by monitoring both current and inbound inventory levels for application against existing orders.

Occasionally meet with customers from both USA and/or other countries to ensure customer satisfaction and product service.

Follows up on orders to ensure delivery by specified dates.

Computes price, discount, sales representative's commission, and shipping charges as required.

Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.

Receives and checks customer complaints.

Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Answers questions from customers or individuals on how a product operates or directs them to the person that can assist them.

Makes sure that quotes are processed through the quoting process in a timely manner.

Types quotes and maintains files for all quotes that are processed.

Maintains customer name and address data base.

Responsible for sending new pricing, with the correct multiplier, to all customers.

Create no charge shippers for customer replacements.

Records or files copy of orders received.

QUALIFICATIONS: At a minimum, a High School diploma plus some advanced education/training or equivalent combination of education and experience. Must possess extensive experience (at least 3-5 years) in customer service/inside sales.

SKILLS AND ABILITIES: Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.
Must have computer efficiency including Microsoft Excel, Excel, Access, Outlook, SAP
Must become familiar with all product lines and customer base.
Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.