What are the responsibilities and job description for the Technical Support Expert position at Simpay?
As a Technical Support Expert, you will play a key role in delivering exceptional customer experiences and resolving technical issues efficiently.
You will be responsible for managing client relationships, providing technical expertise, and recommending products and services to meet their evolving needs.
Responsibilities:
- Manage client portfolios, ensuring seamless delivery of technical support and services.
- Develop and maintain strong relationships with clients, understanding their business objectives and requirements.
- Provide expert-level technical support, troubleshooting, and issue resolution.
- Collaborate with internal teams and external partners to ensure comprehensive support for clients.
- Identify opportunities to upsell and cross-sell relevant products and services to clients.
- Proactively communicate with clients to ensure satisfaction and address any concerns.
- Foster a culture of continuous improvement, refining processes and procedures to enhance overall performance.
