Dental Front Office Coordinator

Overview

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Simple Dental located in Chantilly, VA is searching for a new Front Office Coordinator to join our small, single-location private practice. What does that mean to you? You’ll be working in a friendly, balanced environment where we prioritize patient care in a supportive workplace culture.

Here What a Typical Day Might Look Like

• Morning Prep & First Impressions | You’ll arrive a little early to ensure everything is ready for the day—checking the schedule, confirming any last-minute patient changes, and making sure the office organized and welcoming. As patients begin arriving, you greet them by name with a smile, helping them check in quickly and comfortably. It’s a great way to start the day on a positive note!
• Scheduling & Managing Appointments | Throughout the day, you’ll be managing the office schedule—answering calls, rescheduling appointments, and ensuring there enough time for each patient to receive the attention they deserve. If a patient calls with questions about their treatment or their next visit, you’ll be there to provide clear information, guide them through their options, and help them feel confident about their care.
• Insurance & Billing | A key part of your role is assisting patients with insurance verifications and understanding their coverage. You’ll spend part of your day coordinating with insurance companies, verifying benefits, and processing claims. You’ll also answer billing questions and ensure patients have a clear understanding of their financial responsibilities.
• Patient Care Coordination | You’ll work closely with our dental team, ensuring the patient charts are up-to-date, treatment plans are communicated, and necessary follow-up appointments are scheduled. You might remind patients about upcoming procedures or provide them with instructions for their next visit. You're the bridge between our patients and our clinical staff, ensuring everyone is on the same page.
• Administrative Tasks | In between patient interactions, you’ll keep the office running smoothly by handling filing, maintaining patient records, and performing general office duties. You might also be responsible for ordering supplies or helping ensure the office stays organized and welcoming for both patients and staff.
• End of Day Wrap-Up | As the day winds down, you’ll check the schedule for the following day and week, follow up with any outstanding insurance issues, put together end-of-day reporting, and make sure all patient records are updated and ready for the next visit. You’ll also assist in prepping and cleaning the office for the next day’s patients, setting the team up for a successful morning.

Throughout the day, your work will be balanced with interaction with a friendly team and thoughtful patients. You’ll be busy, but you’ll always have the support of your colleagues. Above all, you’ll know that your role is critical in helping provide excellent care in a warm, personal environment—not a corporate office. Every day is different, but it’s always fulfilling, and you’ll leave feeling proud of the difference you’ve made.

What We Expect from You

• Positive Attitude & Friendly Demeanor | We want someone who genuinely enjoys working with people and is always ready with a smile. Whether it’s answering the phone, greeting patients, or interacting with the team, your friendly, approachable attitude will help create a welcoming environment for everyone who walks through our doors.
• Excellent Organizational Skills | You’ll be juggling multiple tasks - scheduling, insurance verification, patient communication, office management, etc. We need someone who can stay organized, prioritize tasks, and maintain attention to detail, even during the busiest moments.
• Strong Communication Skills | You’ll be the first point of contact for many patients, and clear communication is key. We expect you to handle calls, emails, and in-person interactions with professionalism, empathy, and clarity. You should also be able to effectively communicate with our dental team to ensure smooth coordination with patient care.
• Team Player Mentality | While you’ll have your own responsibilities, you’ll also be working closely with our small team of professionals. We value collaboration and mutual support, so we’re looking for someone who is flexible, willing to help out when needed, and always ready to contribute to a positive team dynamic.
• Reliability & Punctuality | Our patients rely on us to keep things running smoothly, so we need someone who can dependably show up on time and be ready to the tackle the day. Consistency and reliability are crucial for the smooth operation of our practice.
• Attention to Detail | Accuracy is essential in everything we do, from scheduling appointments to handling patient records. We’re looking for someone who can spot even the smallest details and ensure that everything is in order. Whether it's verifying patient information or ensuring proper follow-up, your ability to maintain precision will help us provide the highest level of care and service.
• Confidentiality & Professionalism | As a Front Office Coordinator, you’ll have access to sensitive patient information. We expect you to handle all data with the utmost confidentiality, respect, and in accordance with privacy regulations.
• Problem-Solving & Initiative | Things don’t always go according to plan, so we need someone who can think on their feet and handle unexpected situations with a calm, level-headed approach. If there’s an issue or challenge, we expect you to take the initiative to find a solution, whether it’s resolving a scheduling conflict, handling an insurance question, or assisting a patient in need.

In return, we promise a respectful workplace where you can feel valued, supported, and empowered to do your best work. If you’re someone who takes pride in helping others, staying organized, and working in a close-knit, patient-focused environment, we’d love to meet you!

Job Type: Full-time

Pay: $22.00 - $35.00 per hour

Expected hours: 30 – 36 per week

Ability to Relocate:

• Chantilly, VA 20151: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $35