IT Support Technician - Level 1-2

Join the Simple Tech MSP Team

At Simple Tech MSP, we support small businesses by delivering practical, dependable, and secure technology solutions. We're a growing MSP where every team member makes a real impact. You won’t be just a number—you’ll help shape how we deliver service and grow with us. We're looking for a part-time IT Support Technician who is driven, flexible, and excited to learn and grow with a company that truly values team collaboration, clear communication, and customer service. This is an in-person position based in our Dublin, PA office with occasional travel to nearby client sites.

Responsibilities

• Provide first-line support to end users via phone, email, or remote tools
• Troubleshoot and resolve common technical issues, including Windows/macOS, Microsoft 365, peripherals, and networking
• Support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Handle password resets and account access issues
• Resolve basic networking issues (Wi-Fi, connectivity, DNS, IP conflicts)
• Escalate more complex issues as needed
• Document all work and resolutions clearly in the ticketing system
• Assist with onboarding/offboarding including email, permissions, and accounts
• Perform routine maintenance and endpoint health checks
• Occasionally travel onsite to client offices for hands-on support or deployments
• Follow existing SOPs and contribute to the creation and improvement of new procedures and documentation
• Help maintain clear, organized technical documentation for internal and client use
• Communicate clearly and professionally with non-technical users
• Promote cybersecurity and data protection best practices
• Excellent communication skills to effectively collaborate with team members and end-users.
• Ability to manage multiple tasks while maintaining attention to detail.

Required Skills & Experience

• 1 years of IT support experience (MSP experience a plus)
• Microsoft 365 admin tools and troubleshooting
• Windows 10/11 support and basic macOS familiarity
• Remote support platforms
• Basic understanding of networking (IP addressing, DHCP, DNS, firewalls)
• Strong written and verbal communication skills
• Ability to stay organized, manage multiple tasks, and follow through
• Interest in documenting processes and helping develop support standards
• Must be comfortable interacting with small business clients in person when needed

Why Work with Us?

• Friendly, people-first company culture
• Supportive team that values your input and development
• Opportunities to grow into full-time roles
• A work-life balance that respects your time and contributions

Schedule

• Monday–Friday
• Part-time hours (25 - 30 per week)
• Occasional on-call or weekend projects

Ready to grow with a team that truly supports you? Apply today and let’s build something great together.

Job Type: Part-time

Pay: $14.00 - $20.00 per hour

Expected hours: 14 – 20 per week

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Are you aware that this is a part-time position?

Experience:

• IT support: 1 year (Preferred)

Ability to Commute:

• Dublin, PA 18917 (Required)

Ability to Relocate:

• Dublin, PA 18917: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $14 - $20