What are the responsibilities and job description for the Sales Ops/Logistics Coordinator position at Simplehuman?
Simplehuman is seeking a Sales Ops/Logistics Coordinator to join our team in our Long Beach distribution center.
The Sales Ops/Logistics Coordinator’s main responsibility is processing inbound and outbound shipments to our wholesale customers as well as E-Commerce orders.
This includes working within our ERP and WMS in order to allocate, process, and generate orders/work for our wholesale and e-commerce order building, communicating directly with our Sales and Customer Service teams to resolve any issues with orders.
This position is a key role that requires excellent attention to detail, problem solving skills, great communication, and outstanding work ethic. The ideal candidate should be familiar with shipments to large, national retailers.
This is a full-time, on-site, direct-hire position. This is NOT a remote role.
Job Responsibilities:
- Oversee and monitor inbound POs across customers. Proactively communicate issues to Sales if there are any possible integration issues.
- Monitor customer portals to make sure we meet performance metrics.
- Oversee and review allocations and cancellations of items.
- Review if cancelled items are coming before or within the desired ship window to maximize allocation.
- Manage inventory feeds based on Sales requests.
- Manually enter POs for customers or sample requests.
- Work with Accounting team to review chargebacks and provide back up documentation to dispute.
- Research and resolve any errors or issues delaying order fulfillment.
- Route, release and ship domestic and international B2B orders within requested ship window.
- Process B2C order batches in a timely manner for our web teams to fulfill.
- Audit daily reports to verify all e-commerce orders have been fulfilled in a timely manner.
- Notify customers if when OOS of items and communicate the items next ETA.
- Oversee logistics/business inbox to manage and reply to carriers and/or customers.
- Work with planning team to monitor stock levels for high priority customers.
Qualifications:
- Bachelor's degree.
- 1-3 years of sales/ops logistics experience preferred.
- Experience with ERP and WMS systems, Fedex/UPS software.
- Ability to efficiently work independently with little direct supervision, as well as in a team environment.
- Excellent verbal and written communication.
- Ability to work under pressure and meet tight deadlines.
- Attention to detail with strong organizational skills.
About Us…
We are a mature company with the soul of a start-up. We value ingenuity, precise communications, fast iteration and scrappiness. Our teams are tight-knit with a work hard, play hard tradition – we take pride in individual and team success and push boundaries to make the best products. And we only build products we love to use ourselves.
