What are the responsibilities and job description for the Operations / Onboarding Specialist position at Simplicity Group Holdings?
Job Description
Job Description
Department : Operations
Position Title : Operations / Onboarding Associate
Reports to : Director, Client Services
Essential Job Function :
The Operations / Onboarding Associate builds deep relationships with and provides operational support to an assigned group of Financial Advisors or Firms. This position is responsible for driving quality customer experiences and includes handling the daily operational needs of assigned clients and the broader responsibilities of the internal operations team.
Primary Responsibilities :
- Handles all operational processing, provides customer support, account set-up, account transfer, money-movement, trade request cases, maintenance and general administrative duties for assigned Advisors
- Delivers training to new and existing Advisers on our proprietary systems as it relates to operations, and as needed, communicates procedures, documentation requirements and account processing methodologies to clients and their staff
- Efficiently works with Advisors in responding to client service requests to ensure the optimal end client experience
- Responds to Advisor requests and initiates contact in anticipation of emerging concerns and issues
- Maintains accurate client records and documents all account activities in our CRM (Salesforce)
- Handles inbound calls and emails from Advisors and custodians and accepts total ownership and accountability for all interactions to result in a high level of customer satisfaction
- Reviews and audits client trade requests to help eliminate errors prior to submitting to the trade desk.
- Communicates ongoing progress toward resolution to the Advisor until the resolution is completed; provides feedback to the Advisor regarding any changes or updates in policies / procedures or related areas which were implemented as a result of the identified deficit
- Is a solution-oriented individual who continually evaluates day-to-day activities for process improvement opportunities; offers ideas and helps contribute to implementing new solutions
- Handles escalated issues for assigned clients and works to quickly and accurately resolve
- Anticipates issues and identifies opportunities for improvement through detailed knowledge of assigned clients' business
- Establishes and builds strong business relationships with internal partners, especially Sales, to improve the client experience, aid in retention and contribute to business growth
Qualifications :
Core Competencies :
Compensation :
Location : Bloomington, MN
Company Description
Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy.
Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,100 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business.
For more information, please visit simplicitygroup.com.
Company Description
Headquartered in Summit, New Jersey, Simplicity Financial Marketing Group Holdings (“Simplicity Group”) is a financial holding company in the independent financial services sector that specializes in the distribution of retirement and financial planning solutions. Simplicity Group and its wholly-owned Broker-Dealer, partners with insurance and investment professionals to help provide consumers with guaranteed income and life insurance products, wealth accumulation strategies, disability, and long-term care protection in support of a holistic financial strategy. Through its vast distribution network of insurance, wealth, and institutional channels, Simplicity Group has assisted with the placement of more than $10 billion of insurance assets and has $10 billion of assets under management and advisement as of Q4 2024. Simplicity Group is a fast-growing business, focused on organic growth initiatives to help its distribution partners expand their businesses. Simplicity Group has over 1,100 employees and 70 operating subsidiaries. Simplicity Group is owned by two of the leading San Francisco-based financial and tech-enabled services private equity firms and by its operating Partners, who help drive the company’s day-to-day business. For more information, please visit simplicitygroup.com.
Salary : $55,000 - $60,000
