Office Coordinator

We are looking for a friendly, enthusiastic, and organized Office Coordinator to manage our front office. The position is responsible for a variety of administrative and clerical task. This is a customer’s first point of contact with our company. Responsibilities include answering phones, responding to email, and order processing. Multitasking, organization and accurate record keeping are essential for this position.

Key Responsibilities:

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner

· Process orders using electronic based systems

· Provide customers with confirmations and follow up information

· Maintain detailed and accurate records of customer interactions

· Prepare shipping documents for all shipments (parcel and freight)

· Document and manage service calls and service schedules

· Maintain and manage all recording-based tracking systems

· Identify opportunities to improve customer service processes

· Stay up to date with product knowledge and company policies

· Other duties as requested of management

Skills and Qualifications:

· Proficiency in MS Office

· Proficiency in QuickBooks

· Knowledge of UPS WorldShip and FedEx Ship Manager

· Strong attention to detail

· Strong verbal and written communication

· Excellent organizational skills

· Ability to work independently and as part of a team

Job Requirement:

· Bachelor's degree required

· 2 years of receptionist/administrative experience required