What are the responsibilities and job description for the Laser Applications Engineer - Philadelphia, PA position at SimplyApply?
JOB SUMMARY :
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer's machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES and RESPONSIBILITIES :
Provide remote, in-house, and on-site customer training and support on machine operation, process optimization, and CAD / CAM programming software.
Delivering remote, in-house, and on-site training to customers requires an average of 50% travel, with the potential for higher levels as needed.
Collaborate cross-functionally to develop new product lines prior to launching
Manage enhancement and bug fix lists and test software after changes and upgrades
Database development (Laser focused)
Effectively communicate during extensive interaction with customers
Develop knowledge base articles and other training materials
Conduct equipment, software demonstrations and presentations to prospective customers
Work closely with other departments to ensure products are delivered on time and meet all customer requirements
Participate in continuous improvement projects and proactively maintain collaborative relationships.
Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
Attend trade shows to represent the company and products
Other duties / responsibilities as directed by the manager
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM EDUCATION & QUALIFICATIONS :
Associate's Degree in related field preferred
3 or more years of experience with laser cutting machinery preferred
Experience cleaning and changing laser cutting heads
Database / Parameter development
Advanced understanding of G&M code
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES :
AutoCAD or SOLIDWORKS experience preferred
Knowledge of CNC equipment preferred
Knowledge of material handling systems preferred
Proficient in Microsoft Office Suite
Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail
Strong communication and presentation skills required
Self-starter with determination for completing tasks
A valid driver's license and reliable transportation is required
PROTECTIVE CLOTHING / EQUIPMENT :
Steel-toe shoes
Eye protection
WORKING ENVIRONMENT :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.
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