What are the responsibilities and job description for the Administrative Assistant I - Health Sciences position at Sinclair Community College?
At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:
- Accountable to our students, the community and one another.
- Collaborative in working together to achieve excellence in education and service to our community.
- Compassionate in fostering a supportive environment where every individual feels valued.
- Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
- Innovative to inspire creativity and drive transformative change.
The Sinclair Health Sciences Division is dedicated to providing exceptional administrative support to the Department Chairs, Program Director, full-time faculty, and adjunct faculty, ensuring the efficient and professional operation of the departments. This role is focused on offering high-level customer service to current, future, and past students, as well as to other internal and external customers of the departments, division, and the college. The position plays a key role in facilitating smooth departmental operations, supporting faculty needs, and contributing to an optimal experience for students and stakeholders alike.
Why work for Sinclair College?
The following are some of the benefits that full-time support staff with Sinclair College receive:
- Tuition waiver for employee and dependents for all Sinclair courses and programs
- Support for continued professional development, including tuition reimbursement for other universities and colleges
- OPERS pension participation, with 14% employer contribution
- 4 weeks of personal and vacation leave, 3 weeks of sick leave annually
- 14 days of annually observed company holidays
- Expansive and competitive insurance programs, including an HSA with annual employer contribution available
- High quality programs and events for work-life balance
- SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
- Greet students, visitors, faculty and staff in professional manner, answer questions, problem solve where applicable, and refer appropriately
- Answer incoming phone calls efficiently and professionally from students, internal and external customers
- Communicate appropriately to email inquiries and communications
- Accurately input, maintain, and update departmental information using databases and spreadsheets
- Use critical thinking to review departmental processes
- Schedule appointments for students and visitors to meet with Department Chairs, Program Directors, and full-time faculty
- Support department-based Administrative Assistants to monitor and maintain inventory of office supplies for departments and division; order, process, receive supplies
- Initiate appointment requests for meetings; coordinate booking appropriate meeting room and food requisition processes where applicable
- Process incoming and outgoing mail correspondence
- Order duplication, receive duplicated materials and distribute appropriately
- Process work order requests and help desk tickets as needed
- Review and maintain identified departmental websites within the division
- Create and relay appropriate communications to program applicants
- Coordinate background check and health certificate completion processes and maintain records as required
Requirements
- Minimum of a high school diploma or equivalent required; associate’s level degree in related field preferred
- Minimum of two years of administrative assistant/office experience required
- Demonstrated knowledge of Microsoft Office: Word, Access, PowerPoint, Excel, Outlook required
- Strong computer skills with ability to master proficiency in applicable software systems used by the college required
- Excellent organizational and time management skills required
- Current Notary Certification preferred
- Attention to detail required
- Professional communication skills to include: oral, written; interpersonal; and telephone etiquette with a strong desire to assist people required
- Ability to provide customer service in a responsible manner by being knowledgeable, supportive, ethically aware of diversity and cultures, and treating each customer with respect
- Initiative, problem solving, and process improvement skills required
- As a condition of employment, the selected candidate must submit to a Bureau of Criminal Investigations fingerprint background screening
