What are the responsibilities and job description for the Financial Aid Officer - Financial Aid position at Sinclair Community College?
At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:
- Accountable to our students, the community and one another.
- Collaborative in working together to achieve excellence in education and service to our community.
- Compassionate in fostering a supportive environment where every individual feels valued.
- Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
- Innovative to inspire creativity and drive transformative change.
Sinclair’s Financial Aid Officer position is responsible for providing a wide range of counseling and processing services to students requesting financial assistance at Sinclair Community College. In addition this position participates in recruitment and outreach activities, as well as collaborates with other departments and offices to support activities in student retention and goal attainment. This position also interprets and enforces institutional, state, and federal policies and regulations.
After sufficient training on campus, this position is eligible to work remotely up to 40% of their work week at the discretion of the supervisor.
The salary for this position begins at $57,344.00 and is determined commensurate with education and experience.
Why work for Sinclair College?
The following are some of the benefits that professional staff with Sinclair College receive:
- Tuition waiver for employee and dependents for all Sinclair courses and programs
- Support for continued training and education, including tuition reimbursement for other universities and colleges
- OPERS pension participation option, with 14% employer contribution
- 4 weeks of personal and vacation leave, 3 weeks of sick leave annually
- 14 days of annually observed company holidays
- Expansive and competitive insurance programs, including an HSA with annual employer contribution available
- High quality programs and events for work-life balance
- SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
- Provide individual counseling services to current and prospective students and their parents, resolve concerns of both a personal and financial nature, and exercise professional judgment authority granted by the US Department of Education
- Collaborate with faculty, staff, enrollment services, and external agencies to conduct outreach activities such as workshops, presentations, and high school and college days/nights.
- Coordinate, monitor, and carry out all activities related to a special program within the office, as well as serve as a resource and back up to critical office processes
- Manually package federal and institutional aid as needed, including the review of NSLDS and COD, and calculating student loan eligibility
- Interpret and administer federal mandates
- Communicate with other departments and staff throughout the college to resolve financial aid issues, such as the Welcome Center staff and Academic Advisors
- Strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, ability, strong problem-solving and desire to identify and support student success. Engage in behaviors that create an inclusive environment in which all people are valued and supported
- Does not stop with the first or easiest answer to a customer but gets to the root of the cause of the problem, question, or issue to solve it as quickly and professionally as possible
- Other duties as assigned
Requirements
- Minimum of a bachelor’s level degree required; master’s degree preferred
- Minimum of 2 years of work experience in a Financial Aid Office, customer service or similar/related office required
- Current working knowledge of federal, state and institutional aid programs required
- Professional oral and written communication skills required
- Previous work experience to include counseling responsibilities required
- Previous work experience in researching federal and state regulations preferred
Salary : $57,344
