What are the responsibilities and job description for the Help Desk Analyst (Part-Time) - Information Technology position at Sinclair Community College?
At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:
- Accountable to our students, the community and one another.
- Collaborative in working together to achieve excellence in education and service to our community.
- Compassionate in fostering a supportive environment where every individual feels valued.
- Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
- Innovative to inspire creativity and drive transformative change.
The Sinclair Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to provide phone and email technical support for students, faculty and staff and is the primary point of contact for all technology related issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software.
This is a work from home position. The selected candidate must reside in the State of Ohio to be eligible.
The hourly pay rate for this position is $22.46 and has a maximum of 28 hours per week.
Why work for Sinclair College?
The hourly pay rate for this position is $22.46 and has a maximum of 28 hours per week.
Why work for Sinclair College?
The following are some of the benefits that part-time staff with Sinclair College receive:
- Tuition waiver for employee for 3 credit hours per semester
- Opportunity for advancement and promotion
- Support for continued professional development and education
- OPERS pension participation, with 14% employer contribution
- 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
- High quality programs and events for work-life balance
- SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
- Provide first level support for a diverse customer base of students, staff, and faculty while following documented support procedures
- Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater
- Log all support issues with a high degree of accuracy and detail
- Assign all first-level unresolvable issues to the appropriate individuals or teams
- Other duties as assigned
Requirements
- Minimum of a high school diploma or equivalent required; associate’s degree preferred
- Minimum of 2 years’ related work experience, preferably in an Information Technology environment required
- Help desk experience in a remote position preferred
- Strong customer service, communication skills, dependability, and a positive attitude required
- Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment
- Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
- Commitment to customer service, quality, and strong analytical/problem solving skills required
Salary : $22
