What are the responsibilities and job description for the Help Desk position at GSK Solutions?
Job Title : Help Desk (Hybrid)
Location : Trenton NJ
Duration : 6 Months
Pay Rate : $2022 / hr on C2C / 1099 all inclusive.
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is a hybrid model. Shift needed is : MondayFriday 8 : 30 am 4 : 30 pm There will be two weekday remote days The first few weeks will be all onsite for trainng.
Job Description :
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fastpaced iterative deadlinedriven environment and have the ability to organize prioritize and meet established deadlines. The analyst will adhere to established Help Desk IT policies procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired :
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server Active Directory and Office 365 training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel Word and Visio
Must have good clear communication skills
Responsibilities :
Ensure closed problems are adequately documented.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Data entry
Required
Years
Experience using email (Outlook)
Required
Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
Years
Experience with MS Excel
Highly desired
Years
Experience with MS Word
Highly desired
Years
Experience with MS Visio
Highly desired
Years
Recruiter Details :
Recruiter Name : Sameer at gsksolutions dot com
Contact Number : Seven one nine Two three nine Five five five five
About GSK Solutions Inc :
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Salary : $2,022
