What are the responsibilities and job description for the IT Technician - Off Campus position at Sinclair Community College?
At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:
- Accountable to our students, the community and one another.
- Collaborative in working together to achieve excellence in education and service to our community.
- Compassionate in fostering a supportive environment where every individual feels valued.
- Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
- Innovative to inspire creativity and drive transformative change.
The IT Technician position supports the 4700 computers, podium equipment, and printers used by faculty, staff and students. This involves the hardware, software, and infrastructure of locally installed and network applications necessary to complete required tasks of Sinclair employees and students.
The salary for this position begins at $45,258.00 and is determined commensurate with education and experience.
Why work for Sinclair College?
The following are some of the benefits that full-time support staff with Sinclair College receive:
- Tuition waiver for employee and dependents for all Sinclair courses and programs
- Support for continued professional development, including tuition reimbursement for other universities and colleges
- OPERS pension participation, with 14% employer contribution
- 4 weeks of personal and vacation leave, 3 weeks of sick leave annually
- 14 days of annually observed company holidays
- Expansive and competitive insurance programs, including an HSA with annual employer contribution available
- High quality programs and events for work-life balance
- SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities
- Emergency technician – All full-time technicians are required to be the first line defense to emergency situations for all customers, both on and off campus (administrators, faculty, staff and students). All emergency tickets are resolved within one working day (an eight-hour period).
- Laptops- Configuring, maintaining, and troubleshooting notebook PCs to function on the network
- Spare parts inventory – Participate in maintaining the spare parts inventory through notifying immediate supervisor of parts needed and the purchase of specialized parts for individual customers
- Hardware – Installing, configuring, networking, troubleshooting various hardware problems and conflicts, and maintaining academic hardware configurations, peripheral devices, network printers and drivers, returning equipment to vendors to obtain service and replacement
- Network – Installing, configuring, and maintaining network cabling, concentrators, hubs, switches, and routers
- Software – Installing, configuring, networking, troubleshooting, and maintaining Windows image, academic image, operating systems, departmental and job specific software, updating existing software as new versions, bug fixes, and service packs become available
- Other duties as assigned
Requirements
- Minimum of an associate’s degree in computer science or a related field required
- Minimum of 1 years’ experience supporting a large multi-user environment required
- In-depth technical knowledge and understanding of various operating systems, software and computer hardware required
- Thorough understanding of electronics, basic networking, and analytical troubleshooting strongly preferred
- Ability to resolve problems and complete tasks in a timely manner required
- Ability to adapt to the continuously changing environment and challenges relative to this position to meet the customer’s needs required
Salary : $45,258
