What are the responsibilities and job description for the Customer Service and Data Entry Specialist position at Singer Optical?
Join the fastest growing optical laboratory in Indiana! We are an independent wholesale company celebrating 77 years that manufactures prescription spectacle lenses for accounts in 6 states.
We are seeking a candidate to kindly field incoming calls from accounts to answer basic questions such as:
- Order status
- Product Availability and Pricing
- Verbal phone orders and warranty replacements
- Verify information given on electronic and phone orders
- Transfer calls to the proper person
Clerical and general duties include inputting orders into the system, verifying orders and thinking critically to improve or assist orders for customers.
Candidate will also aid in the shipping department, printing UPS labels, packaging products and giving brief final shipping inspections.
Candidate may be ask to perform other lite duties as assigned.
Experience and Qualifications:
- Candidate must have good phone etiquette.
- Be able to navigate our computer software after proper training.
- Good at multi-tasking and following up with customer requests and questions.
- Properly take accurate notes and recite back to customers.
- Accurately communicate with co-workers
- Lift and or move up to 25 lbs.
- Optical experience and experience with Optifacts Lab Management Software are encouraged to apply for advanced position availability.
8:00-5:00pm Monday- Friday, no weekends or holidays. Part time may be considered for the proper candidate M-W-F 8:00-5:00
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- Requested Hourly Wage
Ability to Commute:
- Evansville, IN 47715 (Required)
Work Location: In person