Integrations Manager - IT

Position Overview:

The Integrations Manager is over the team primarily responsible for integrations between clinical systems and the technical systems.

The Integrations Manager oversees the activities of the Integration Team and assists the Director of Applications and Reporting as needed.  He/She ensures customer service issues are addressed promptly and monitors customer service satisfaction.  The Manager assists in developing procedures, processes, and mentors the team in growth and development.

Required to have Epic EMR experience, experience with third party integrations into an EMR and outside of an EMR.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education:
High School Diploma or equivalent required. Associate’s degree in Information Technology or related field required. Bachelor’s degree in Information Technology, Clinical Field, Computer Science, or related field preferred.  Applicable work experience may be accepted in lieu of formal education.

License:
N/A

Certifications:
Current certification(s) required at (or within the 90 days of) job start (must complete required continuing education). Qualifying certifications include VMware, Linux, Citrix or Microsoft systems administrator certificates. Epic (EMR) certification(s) may also be required.

Experience:
A minimum of three (3) years IT experience required; healthcare IT experience preferred.  Customer service experience required. A minimum of one (1) year supervisory experience is required.  

Minimum of one (1) year experience with integration of systems between the electronic medical record and associated technologies required.  That could be but is not limited to Capsule, GE, CPACS or RPACS, Mobile Technology, etc.

Reports to:
Director of Applications and Reporting

Supervises:
ECSAs, ODBAs, Clinical Systems Analyst(s), and possibly Bridges

Physical Demands:
Work is mainly sedentary: involves sitting most of the time with regular requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.  Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.  Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.  Work requires close visual acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Mental Demands:
Must maintain a current working knowledge of hospital/clinical workflow and operations; and a working knowledge of medical terminology.

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate communication / speaking / enunciation skills to receive and give information in person and by telephone.  Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Special Demands:
Work requires the ability to function independently, adapt to workload demands, set priorities, understand and set goals.  Must demonstrate excellent oral communication skills.  Work requires the ability to create and maintain a collaborative work environment. 

Work requires traveling throughout the SRHS service area with the employee providing his/her own transportation.  Out-of-state travel for education purposes is required.

Moderate to advanced knowledge and skills in using Microsoft Word, Excel, and PowerPoint required.  Must have advanced knowledge of the electronic health record, health information management systems, and other healthcare applications.