What are the responsibilities and job description for the Call Center Representative position at Singnala?
Job Description
Job Description
Description
Call Center Representative Job Description
Location : Las Vegas, NV
Overview :
Singnala is seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. As a vital part of our organization, you will handle a variety of inquiries via phone, email, and live chat, ensuring that each customer interaction is handled with care and professionalism.
Key Responsibilities
Responsibilities :
- Answer incoming calls and emails from customers in a professional manner.
- Resolve customer inquiries and concerns efficiently and accurately.
- Provide information regarding products, services, and promotions to customers.
- Process customer orders and handle billing inquiries and discrepancies.
- Document customer interactions and maintain accurate records in the database.
- Follow up on customer requests and ensure timely resolution of issues.
Skills, Knowledge and Expertise
Benefits
Benefits :
Salary : $18 - $26
