Key Account Manager

Overview
We are looking for a Key Account Manager (KAM) is responsible for developing and maintaining strong, long-term relationships with a company’s most important clients, ensuring their satisfaction by deeply understanding their needs, proactively proposing solutions, and actively managing their accounts to maximize revenue and loyalty within the customer portfolio; essentially acting as the primary point of contact for all key client matters.

Responsibilities

• Relationship Building: Establish and nurture trust-based relationships with key decision makers at major client accounts.

• Customer Needs Analysis: Thoroughly understand the client’s business objectives, challenges, and market dynamics to tailor solutions accordingly.

• Strategic Account Planning: Develop comprehensive account plans outlining strategies to expand business withing existing clients, including identifying potential upselling and cross-selling opportunities.

• Proactive Solution Provision: Anticipate client needs and proactively present customized solutions that address their pain points and align with their business goals.

• Contract Negotiation: Lead contract negotiations with key clients, ensuring mutually beneficial terms and conditions.

• Customer Satisfaction Management: Monitor client satisfaction levels, address concerns promptly, and actively manage any potential issues.

• Stakeholder Management: Collaborate with internal teams (sales, marketing, product development) to ensure seamless delivery of services and meet client requirements.

• Reporting and Analysis: Track key performances indicators (KPIs) related to client accounts, prepare regular reports on sales performance, and identify areas for improvement.

Experience

• Proven sales experience with a track record of success in managing high value with customer accounts.

• Excellent communication and interpersonal skills to build strong relationships with clients.

• Strong analytical skills to identify customer needs and opportunities.

• Strategic thinking and ability to develop effective account plans.

• Negotiation skills to secure favorable contracts with key clients.

• In – depth knowledge of the industry and competitive landscape.

• Proficiency in CRM systems and sales tools.

• Bachelor’s degree required or equivalent experience.

• Up to 75% of travel required

• Position can work remote when necessary

• Reports to Director of Sales

Sinoboom offers competitive compensation package, including medical dental and vision insurance, 401k with company match, auto reimbursement allowance, retirement benefits, paid time off.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Performance bonus
• Quarterly bonus

Willingness to travel:

• 75% (Preferred)

Work Location: On the road