What are the responsibilities and job description for the Key Account Manager position at Sinoboom North America, LLC?
Overview
We are looking for a Key Account Manager (KAM) is responsible for developing and maintaining strong, long-term relationships with a company’s most important clients, ensuring their satisfaction by deeply understanding their needs, proactively proposing solutions, and actively managing their accounts to maximize revenue and loyalty within the customer portfolio; essentially acting as the primary point of contact for all key client matters.
Responsibilities
- Relationship Building: Establish and nurture trust-based relationships with key decision makers at major client accounts.
- Customer Needs Analysis: Thoroughly understand the client’s business objectives, challenges, and market dynamics to tailor solutions accordingly.
- Strategic Account Planning: Develop comprehensive account plans outlining strategies to expand business withing existing clients, including identifying potential upselling and cross-selling opportunities.
- Proactive Solution Provision: Anticipate client needs and proactively present customized solutions that address their pain points and align with their business goals.
- Contract Negotiation: Lead contract negotiations with key clients, ensuring mutually beneficial terms and conditions.
- Customer Satisfaction Management: Monitor client satisfaction levels, address concerns promptly, and actively manage any potential issues.
- Stakeholder Management: Collaborate with internal teams (sales, marketing, product development) to ensure seamless delivery of services and meet client requirements.
- Reporting and Analysis: Track key performances indicators (KPIs) related to client accounts, prepare regular reports on sales performance, and identify areas for improvement.
Experience
- Proven sales experience with a track record of success in managing high value with customer accounts.
- Excellent communication and interpersonal skills to build strong relationships with clients.
- Strong analytical skills to identify customer needs and opportunities.
- Strategic thinking and ability to develop effective account plans.
- Negotiation skills to secure favorable contracts with key clients.
- In – depth knowledge of the industry and competitive landscape.
- Proficiency in CRM systems and sales tools.
- Bachelor’s degree required or equivalent experience.
- Up to 75% of travel required
- Position can work remote when necessary
- Reports to Director of Sales
Sinoboom offers competitive compensation package, including medical dental and vision insurance, 401k with company match, auto reimbursement allowance, retirement benefits, paid time off.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
- Quarterly bonus
Willingness to travel:
- 75% (Preferred)
Work Location: On the road
