Patient Access Manager - Full Time

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Position Highlights

Summary

• The Patient Access Manager is responsible for the direct supervision of the Patient Access staff and overall direction of the department.

General Hours of Work

• As determined (80 hours per pay period 8:00 am - 5:00 pm)

Managerial Responsibilities

• Is responsible for the overall direction, coordination, and evaluation of this department. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Departmental Supervision

• Admitting

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience. Bi-lingual experience preferred but not required.

Essential Functions

• Responsible for supervising and managing the functions of the department.

• Interviews, hires and trains new employees.

• Provides continuous training for existing team members.

• Prepares work and vacation schedules of patient access staff.

• Maintains department daily operations. Plans, assigns and directs work within department.

• Ensures adequate staffing each day and fills in when needed to maintain department operations.

• Ensures staff collect, verify and document all necessary information for financial processing of patients. Ensures that proper insurance company, plan choice, prioritization and billing addresses are assigned in Meditech.

• Ensures staff collect appropriate patient payments for services.

• Coordinates review of patient registrations and corrections. Reviews staff work for accuracy and completeness and follow up on any issues noted.

• Coordinates and works with other departments to provide a smooth, timely and accurate admitting service for patients, physicians and their related departments.

• Maintains good working knowledge of patient access modules. Serves as resource person to patient access staff for patient access modules. Coordinates implementation of new enhancements or releases in the patient access modules

• Makes necessary payroll edits for hospital admissions staff and sends approval to Chief Financial Officer when completed.

• Appraises performance of admissions staff.

• Rewards and disciplines admissions staff.

• Addresses complaints and resolves problems.

• Acts as liaison for communication within the Admitting department and works to retain an effective and efficient team.

• Develops, edits and maintains department policies.

• Monitors department expenses and FTEs for compliance with operating budget.

• Ensures that service excellence initiatives are implemented and consistently maintained including AIDET scripting, SHARE, and service recovery.

• Responds to emergency calls according to established procedures.

• Responsible and accountable for the ongoing operations of the department.  Develops and monitors operating and capital budgets.

• Performs other duties and responsibilities as assigned.