What are the responsibilities and job description for the MEDICAL CUSTOMER SERVICE REPRESENTATIVE position at Siouxland Community Health?
Siouxland Community Health Center has an opening for:
MEDICAL CUSTOMER SERVICE REP
1-Full-time (Approximately 40 hours per week)
Hours are Monday through Thursday 8am to 6:30pm, Friday's off and one Saturday per month from 9am to 1pm
Successful candidate must have solid experience & advanced knowledge of:
- Strong communication skills
- Previous successful work experience providing exceptional customer service
- Experience in a medical clinic setting strongly preferred
- Strong and proficient data entry skills
- Health insurance knowledge or background a definite plus
- Bi-lingual Spanish strongly preferred
- Ability to multi-task and work quickly and efficiently in a stressful environment
Successful candidate must be able to perform primary functions of position:
- Enthusiastically and consistently exhibit exceptional internal and external customer service skills
- Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
- Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
- Meet or exceed collection standards of obtaining patient co-payment
- Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity
SCHC is an Equal Opportunity Employer committed to providing an environment of opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations.
