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Deskside Support

Sira Consulting, an Inc 5000 company
Tupelo, MS Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/7/2025

L2 Desk side support Responsibilities

  • Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

  • Use diagnostic tools to troubleshoot problems associated with network
  • Connectivity, and workstation hardware / software
  • Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
  • Installing Printer drivers, IP Printing / Cloud Printing
  • OneDrive Setup and migrations w / OneNote Cloud Sharing
  • Attempt Data Recovery on failed systems
  • Troubleshoot Encryption issues
  • Troubleshoot Password issues
  • Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
  • Windows / Mac LAN / WAN connectivity troubleshooting
  • Ready and assist with video conferencing equipment
  • Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install / Swap-out
  • Take ownership and responsibility of queries, issues and problems assigned to
  • the Desktop Support Engineers
  • Escalate issues and involve experts wherever required in order to resolve issues
  • as quickly as possible.
  • Ability to maintain composure with challenging customers
  • Cell support – tech setup / troubleshooting of cell phones (non mgmt. included)
  • Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)

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