What are the responsibilities and job description for the Desktop Support position at Sira Consulting Inc?
Job Overview
We are seeking a skilled Desktop Support Technician to join our IT team. This role is essential in providing technical support and ensuring the smooth operation of our computer systems and networks. The ideal candidate will possess a strong understanding of various operating systems and be adept at troubleshooting software and hardware issues. You will be responsible for assisting users with their technical needs, ensuring high levels of customer satisfaction through effective communication and problem resolution.
Duties
- Provide technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve problems related to operating systems, including Windows, Linux, and macOS.
- Manage and maintain computer systems, ensuring they are up-to-date with the latest software patches and security updates.
- Utilize ServiceNow or similar ticketing systems to track support requests and document resolutions.
- Assist with TCP/IP networking issues, including connectivity problems and configuration settings.
- Conduct software troubleshooting for various applications including Microsoft Office Suite.
- Communicate effectively with users to understand their technical challenges and provide clear solutions.
- Collaborate with other IT team members to improve processes and enhance service delivery.
Skills
- Proficient in providing technical support across various operating systems (Windows, Linux).
- Strong knowledge of TCP/IP networking principles.
- Experience using ServiceNow or similar IT service management tools.
- Excellent computer management skills, including hardware setup and maintenance.
- Ability to troubleshoot software issues effectively.
- Strong communication skills to interact with users at all levels of technical proficiency.
- Customer service-oriented mindset with a focus on user satisfaction.
If you are passionate about technology and enjoy helping others solve their technical problems, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Type: Contract
Pay: $19.13 - $24.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
Salary : $19 - $24
