What are the responsibilities and job description for the FT Medical Scheduler/Operator position at Sirish Nakka, MD Inc Sleep Health MD?
Sleep Health MD is a busy, growing practice located in Santa Cruz, Watsonville, Monterey and Sunnyvale. Sleep Health MD has 6 highly qualified 6 providers that specialize in Sleep Medicine.
This position is fulltime Monday - Friday from 8am to 5pm position.
We offer competitive pay including incentive bonuses, medical, dental, vision and paid vacation time.
If interested please respond by emailing me at sondi.carcello@sleephealthmd.com.
Job Description below
Spanish speaking preferred.
- Follows front office protocols to maintain the integrity of company workflows.
- Opens and closes office, tidies workspace.
- Checks in/Checks out patients for appointments and services.
- Collects co-pays, estimated costs for services, and past due balances.
- Maintains patient records: Verifies, and updates demographic, insurance, and other necessary information in the health record.
- Answers the telephone, makes reminder calls, sends and responds to texts.
- When scheduling appointments in person or by telephone, considers options to optimize patient satisfaction, provider time, and treatment room utilization.
- Sends documents/forms that need to be completed prior to patient visit.
- Anticipates patients' anxieties answering patients' questions and provides education and explanation of recommended procedures and referrals.
- Ensures efficient coordination of care by electronically filing, retrieving and sending patient records according to HIPAA and company guidelines.
- Completes assigned tasks, Case Dashboard cases and Tasks in the Clinical Inbox in a timely manner.
- Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
- Maintains patient confidentiality of personal/financial information and strictly follows HIPAA Guidelines.
- Helps patients in distress by responding to emergencies in a calm and professional manner.
- Maintains operations by following policies and procedures; reporting needed changes.
- Provides feedback and communicates regularly with Scheduling Manager to optimize workflows and identify areas of improvement.
- Other tasks and projects as assigned.